Identify your iPhone 16 Pro Max and storage
In Settings > General > About, check Model Name and Capacity. The 16 Pro Max comes in 256GB, 512GB and 1TB versions. We use the actual configuration, not just the word iPhone, when reviewing your offer.
The 16 Pro Max has a separate Camera Control button. Tell us about a damaged or unresponsive Camera Control, camera problems, Face ID failures, screen lines or USB-C charging issues, even if the phone looks clean.