Max Cash selling guide
Do Not Factory Reset Certain Devices Too Early
Protecting your personal data matters, but some electronics need identifying information available long enough for the buyer to verify the exact device. For certain Xbox, Steam Deck and Meta Quest sales, Max Cash may ask you not to factory reset before the appointment.
Why verification may happen before reset
A factory reset can remove menus or account-linked information used to confirm the exact model, storage or other device details. That can make an otherwise simple appointment take longer or prevent a needed check.
Devices where the warning matters
The quote flow can show a no-factory-reset warning for Xbox, Steam Deck and Meta Quest devices when verification is relevant. Follow the instructions tied to your confirmed appointment rather than resetting automatically beforehand.
- Xbox One S / One X
- Xbox Series S / Series X
- Steam Deck LCD / OLED
- Meta Quest 2 / 3 / 3S / Pro
Personal data still gets protected
Not resetting early does not mean leaving your data on a sold device forever. The point is sequencing: complete any required device verification, then remove accounts and personal data at the appropriate point in the transaction.
Follow the appointment instructions
If your device needs this warning, the confirmed appointment flow should show it. If you are unsure, call or text Max Cash before resetting so you do not create an avoidable verification problem.